Our Reviews

In and out quick

Everything was good except one thing my filters were not replaced. I had requested that they be replaced if needed. The form was marked filters need to be replaced so I don’t know why they were not. But it’s not a big deal I can get replaced next time. Must have been a oversight.

On Friday 8/15, we went to Vann York GMC to test drive two vehicles. The sales associate, Lynn Mallow, misrepresented available inventory. She attempted to steer us to a preowned vehicle by claiming they had no new stock. She only stopped when my son advised her he had reviewed the online listings and already walked the lot to confirm they were there. She misrepresented features that were not on the VIN I purchased. She misrepresented a $1495 dealer package's cost breakdown, which was in actuality just the destination charge of $1395 plus $100 for advertised as free services and the floor liners. She refused to honor the advertised price, incorrectly stating first that it was a different VIN, and failing that attempt, then that the dealer had added extra features. She inflated the trade-in value of my vehicle after we insisted on the advertised price. We assume she did this to retain more commission from the resulting higher sales price before trade-in. She then told us my vehicle better be in "mint" condition. She misrepresented my credit score during disclosure, stating it was 714, and that it was low, to excuse unfavorable loan terms. The actual score was 814, confirmed by Experian. She delayed the sale by over 5 hours, so that we would have to bring the trade-in the next day. The following day, she had called in without making arrangements for our appointment with other staff. We stood in the middle of the showroom for nearly an hour without assistance after asking for help. My email had been keyed incorrectly during the sale, resulting in all documents being sent to the wrong email. Fortunately the email address was unclaimed. The sales staff wanted us to just leave our keys and title to the trade-in on the corner of an unattended desk and leave. My son then requested the general manager, Joseph English. He was very professional, and went out to assess the trade-in personally, and provided handwritten confirmation of receipt. This ended up being necessary, as my husband was named first on the title, and Mr. English made arrangements for him to sign the title at his rest home over an hour away. The following Monday, Lynn called to apologize for her absence, but when my son mentioned the additional concerns, she became irritated and hung up on him. My son called the dealership, and Mr. English assured us he would handle this. Lynn called again on Wednesday as if nothing had happened. My son advised her that we had asked Joseph for no further contact from her, and she again hung up on him. Two weeks later, she had not contacted our insurance office as promised during the sale. My husband went in person to find she had not notified the agent of our purchase at all.

Always a pleasure!

1 hour 45 minutes for oil change and tire rotation when you have an appointment is too long!

This is my second time at Van York in less than a month and the sales staff took very good care of me. Friendly, Patient, very informative, attentive. Lynn even sat in my car with me and reviewed how to operate all the features of the 15’ screen. I had a change of heart and was coming out of a new car and Larry worked with me and was able to get me a great deal considering that!!

Due to staffing shortage, my appointment for oil change and tire rotation took over 2 hrs. Since I was waiting, it would have been nice if someone had told me they were running behind when I checked in rather than waiting until later.

Overall experience was very satisfying.

David was great to deal with. Located the truck i was wanting

Trouble free smooth experience

no problems at all, Phillip Richardson kept me informed on everything going on. A pleasure to work with.

Great service friendly staff

Really good experience. Really helpful and likes using the text to help the service go a little faster

can in my headlights were not working. they dig. the problem correctly. But wanted to charge me almost $1200 to change heading lights. For 2019 GMC Terrain SLE around $130 before a discount went out and got them for 135.00 each. it took 10 seconds to remove maybe five mins to put in new ones.

Went in for an inspection and tire stem problem. Took a long time 2 1/2 hrs

Great staff and service

Fantastic experience from meeting to end.

I have used another Buick dealership for years and my service person retired. I live in Greensboro and wanted my service to be closer to home. I have 2 friends that have their auto's serviced a Van York and were pleased. I got an appointment for the next day and was satisfied with the service.

Truck was repaired in a timely manor.

repair completed in timely manner

Everyone was friendly and professional

Appointment at 7:45. I was on time. Just need oil and filter changed and tires rotated. Mechanics worked and had my car finished in record time. Thank you.

Pleasant experience. Waited on in timely manner. Philip explained everything that needed to be done and the cost. He arranged transportation home and back for pickup.

Little pricey

Went it to buy a truck and worked with Joe and Brandon. Brandon knew his product quit well and got me into the truck that fit my needs and wants. Credit was a breeze and down the road i went with my new truck.

Excellent Customer Service! They listen to you and actually follow through with what they promise with a quick turn around time with awesome work!

Kenny was great!! He was able to get my truck in and out affectionately with great service work and customer service!!

They worked me in and did a good job

Very personable

the purchased took longer than expected waiting for the financing department to put together all paperwork.

Phillip was very much special and very polite

All service was completed in a timely manner with professional standards.

David was great. Everything was short and sweet. Thank you so much.

Tanner made my purchasing experience relaxing

The frustration with my 11/11/25 Vann York service visit was precipitated by the fact that service advisor did not create a service document detailing the work to be done including costs and present me with a copy that I could review before I left the vehicle. This caused confusion about the service I wanted done and the cost of the service. The service advisor called later, and while discussing the service being done, he mentioned an oil change. I told him that I didn’t want or need an oil change as I had just performed the oil change myself 5 days earlier. He immediately stopped the call to run back to the service area to stop the oil change. He called back later and said they had not started the oil change so he was able to stop it. He then quoted the cost for the transmission service, front differential oil change and tire rotation. The cost quoted for the transmission and differential oil change jobs was higher than what I was quoted on the phone when I called to set up the appointment on 11/10. We worked out the cost issue on the phone. I picked up the car at 5:45 pm on 11/11. I was presented a bill which included the oil change. When questioned about it, the service advisor said it was on the bill because he had initially entered it, but it was not charged and he assured me they didn’t change the oil. On the way home, I checked the oil status and noticed it was 100%. I know it was 98% when I brought the car in, so I knew they had changed the oil. When I got home I looked under the car and noticed a blue oil filter; I had installed a black Wix oil filter. This was very upsetting to me because I had just installed the kind of oil I wanted (Mobile1 extended performance with Wix extended performance filter) and Vann York just drained it out and replaced it with an oil and filter that I didn’t want. It was also upsetting that the service advisor assured me that they did not charge the oil. Also, while I was looking under the car, I noticed transmission fluid everywhere which was dripping on my driveway. So they didn’t even take the time to clean up after dumping the transmission fluid. That’s sloppy work and doesn’t give me a lot of confidence about the skill and conscientiousness of the person doing the service. Now, I have to take the car to a diy car wash and clean the underside of the car. I’m 73 years old and I’ve been to countless dealerships and service centers in my lifetime. My experience with Vann York ranks among the worst of the places I’ve visited. At this point, I don’t think I have enough confidence in your service center or your procedures to ever visit again.

My experience was awesome. The team there was great.

The car had an appointment on Sat. arrived for appointment and was told they couldn’t get to it. I would need to bring it back. Brought it back. Told they would get to it that day instead they pulled that tech and put on another job while my car sat. I wasn’t contacted about what was wrong with my car. I had to call to get the updates When the car was returned it was had scratches on the dash.

Christian was amazing and I felt like he really heard me and did his best to address my concerns. Shuttle drivers were also very polite and professional

Everyone was friendly and the service was good

Service rep got me in and out quickly for my oil change.

I went in for an inspection on Friday and sat in the waiting room for 4 hours!!!! I went out to find out after a couple of hours and said they I needed Wind shied wipers, but no one came in and ask me and the people working on my car were waiting also. Then they said it would be a half hour before it was done, after another hour, I went back to find what was going on and they said it would be ready in a sec, after another hour I went back out and my car was ready, but they never came in to tell me. I was very upset, I felt I didn't matter. Probably will go somewhere else next time. Very disappointed at the service there.

Good friendly customer service

Great

Phil was excellent!!

Christian was very helpful and worked to make sure I was satisfied.

I bought a new car that was out of alignment. That should have been caught in your inspection and fixed. You charged me $150 to fix your mistake. I won’t be back

Christian has excellent customer service skills. He listens to your concerns and helps to find a solution.

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Joe was very helpful in finding me a truck to fit my needs and price range. He was very responsive in answering all my questions and made the truck buying process easy for me when I came into the dealership. He wasn't able to be there when I came in but made sure everyone knew how to help me when I arrived. The rest of the sales team was very professional and did a great job - not one fumble!

Amazing experience working with Brandon, Mr. Sizemore and the whole team!!

My service techs was very helpful and did their jobs well.

Very good experience

Service person was great

10:00 a.m. appointment, arrived and all went well

Lynn was very gracious, helpful, polite & knowledgeable! She was great to work with! Dhruv, Dean & Larry were also great to work with!! We love our Buick Envision!!

Holly was very professional and courteous. Great customer service!

The service manager was OUTSTANDING and the service team did a great job on my vehicle including detailing it like brand new. The only issue I had was the service advisor that checked me out! Unfortunately I didn’t catch his name he was a younger guy, slender, with tattoos. He was using a hover board to get around some. When I brought the vehicle in I didn’t know I had to present all coupons at time of service ESPECIALLY YOUR coupons. I honestly figured since they were your coupons you would do the right thing and apply them to the ticket to take care of your customers to keep them coming back. I did ask the service manager who took my vehicle in to apply all the coupons he could. I’m guessing he thought that was a joke. So when I picked up my vehicle it was much more than expected. The young man that checked me out seemed very inconvenienced about me asking to apply the coupons. He told me that I should have done that when I brought the vehicle in. Unfortunately other places don’t operate the same way and I wasn’t trained on how to present coupons at your dealership that I drive 30 minutes to get to due to loyalty since I bought my truck from you. I believe the service advisor that checked me out could use some training on how to handle this in the future as well as how body language, facial expressions, and verbiage drastically impact a customer’s buying experience! The service manager did take care of all of the adjustments after I had to ask to speak to him and he gave me zero hassle about it and was very professional. I also recommend when customers bring their vehicles to you that you ask if they have any coupons they would like to use today since your expectations are to present at check in. This could save some headaches

I came in for a check engine light. They diagnosed and took care of the problem quickly

Very happy with quick service

My vehicle was towed to the dealership on Friday and everything about the experience was so effortless. My Service Advisor was super helpful and attentive. Also, I love that I could follow the status online. Not to mention I was able to retrieve my car on Monday which to me is expedited service . Definitely will be back!

They fixed my transmission issues and got me back on the road again.

Service managers were kind and excellent communicators. Fixed my problem quickly and correctly. Thank you!

Phillip was awesome, great care and concern for customers. Took care of my vehicle like it was his own. All issues were resolved by the entire staff! Great Job !!

Phillip was very understanding of the off and on problem I was having. He and the technician were very helpful in answering my questions and resolving the problem.

Always great service !!!

The whole process was simple and easy. Everyone was friendly and helpful.

Great experience as always keep up the great work.

Phillip Richard took really good care of me and my vehicle. Very kind and professional.

Very good

Mr Richardson was very professional and kind(I am 90 years old)

Poor customer service! In past things have been very good at the service department but has definately changed. First the female checking in could not even spell Huntington. I asked for inspection, oil change and check anything else. Got an email saying critical to have air filter and suggestions for other things. I checked air filter. Got phone call from this female and could only undertstand a few words. She kept asking about service and I kept saying I had already done on line. Got msg inspectiong finished and went to pick it up and it wasn't ready. Went back about 5:30, and found out they had done everything on the list that was recommended!!! $2,500. I explained that No that was not what I had told them to do. NO APOLOGY ! Acted as if I was lying. Finally said they would check the phone calls. Is it legal to record phone calls without letting someone know? The work was done so I paid the bill. Again, I was not believed and no apology. I am not asking for anything from Vann York but want people to be aware of what may be happening. BTW I am an old, fat white woman. Would they have believed a 30 year male? Also I am a CPA and my profession requires a code of conduct in my professional life and my personal life. I had no reason to lie.

Everyone went out of their way to Address my recall issue but also the friendliness and staff going above and beyond at this dealership was unprecedented

It was great

Great Service Team

I specifically asked for the team to ensure they filled the washer fluid but when I was driving home the warning came on that I still needed washer fluid.

Done very quick thank you

Great customer service and quality repairs

Came in with no appointment for inspection at 4:45. Wasn't sure if they would be able to work me in. Advisor was very nice and got me in and out quickly. Great Customer Service!

Nice job, service was friendly and honest

The folks at Vann York have been fantastic—truly top-notch service. Unfortunately, I can’t say the same for my GMC. Too many strange issues have left me far from confident in it.

The young men working in service were kind and knowledgeable. I appreciate Christian's character and approach. He listened and then worked diligently to find the answer to the problem, and he was kind at every turn. I also appreciate the fact that Vann York still offers a courtesy shuttle, which took me home and picked me up again once the work was completed. The driver (Mark?) was pleasant company and a safe driver. Thanks for continuing to be the local, family-owned business that I've enjoyed doing business with for many decades.

Our PM service went well and appreciated the ride home too.

My service advisor Hollie was spot on the hole time as well as any van York personnel I had contact with

I'm back next day to check again the truck

Good experience

Polite willing to work with me to make a purchase

Great customer service.

Friendly and helpful

Called the evening before and was able to get an early appointment for battery replacement the next morning. Very nice facility and very helpful associates. Service was quicker than expected.

I receive coupons in the mail from Vann York for discounts for service through-out the year. It would have been nice to have been offered a coupon to use on this significant repair.

The service Dept is awesome. Thank you Christian and Holly for all your Help.

Sales person Key did an excellent job in all aspects of sell my wife an I our new GMC Yukon vehicle. Good dealership and throughly enjoyed working with everyone there. We will be back and buy all our new vehicles from Van York GMC.

Phillip was on top of the status updates and very much helpful throughout the process of getting my vehicle back to driving standards.

Always knowable, courteous. Always a ‘can do’ service commitment. Always!

We had a couple of glitches but everything worked out to my satisfaction. Thanks to Andy Beaman the service manager. Will come back to this dealership in the future.

Everything completed as expected all looks good as I put it on my lift to check it out!

Good , they worked with me to get the truck and parts that I wanted

got me in and out very happy with service

From the moment I’ll walk on the showroom floor. It would be a great experience. Chudi was excellent to work with on my purchase. Any questions I had he was there to help me with showing me how to operate options on the vehicle. When I had an issue with an engine light appear before I got off the parking lot he was right there to make sure things got taken care of. I thank him for my experience and I thank him for him serving our country.

Great customer service Phillip Richardson was outstanding during my whole visit. Great associate, very professional.

Quick and efficient

I love dealing with the folks at Vann York! Everyone is kind, helpful, and very knowledgeable, especially David French.

Great service!

Excellent service keep up the great work.

Very good

They were friendly

Very personable

Good experience!

Was looking for a new Trailblazer for my wife, worked with Johnie mainly via text message, he beat everyone’s else price, then took a trip to High Point to pick up the new vehicle.

Good

Our appointment was 9 am to install running boards. We were told it would take 2 hrs. A tool broke and they had to go to another dealer to pick one up and Jamie was told that would be 20 mins. It was well after 1 pm when it was finished. Wait time was unacceptable.

Service was excellent. Thanks..

Excellent work

Great service

Ease of online appointment and availability. Great communication from the time I arrived until my vehicle was ready.

Hunter and Larry Davis treated me like royalty. I was comfortable from the beginning to the purchase of my new truck.

Trouble free and easy acquisition

Made a potentially complicated process smooth.

I scheduled an appointment for a oil change and a alignment. I received the oil change but the service person said it would take another 2 to 3 hours before I could get an alignment. MY QUESTION WAS: "Why schedule an appointment but when you arrive they appointment service to individuals as they want to, not because they have an appointment. I asked that question to Mr. Beamon and I am currently waiting on the answer. In other words I never received an answer. This has never happened to me before. Someone need to examine the practices of the service department.

Good

Josh was great to deal with.

Awesome as alw

Always a pleasure working with this dealership. Thanks to Christian and the guys for working with me. Much appreciated

Christian was great.

Employees were very engaging and efficient

Excellent service

Very smooth and professional

Service attendant was very nice and helpful. Service was quick and effortless.

Enjoyed working with Mark the Service Advisers. He was very polite and answered all my questions. Hope to see him next time.

Very prompt and professional

Phillip always provides exceptional service !!!

Great service! Windshield wiper motor died and Vann York had me back on the road the next day. Service Tech, Christian, notified me within a few hours of dropping off my car of estimated cost of repair, timing of obtaining new part and repair completion. Good communication with customer.

Very nice people

It took over 2 hours for an oil change and tire rotation. My appointment was at 12:30 and I didn’t leave until almost 3:00

Great customer service and quality workmanship!

The staff in the service department are always a pleasure to deal with.

Great experience with this process. Very informative and quick.

It was great I was greeted when I pulled up and was attended to very fast. Service on car was Great and done quickly

Very professional and transparent. My sales agent, Brandon Mobley did a great job and even going the extra effort to arrange my transportation just so I won’t have any issues in acquiring my brand new vehicle.

Always excellent service.

Everyone there is very helpful and nice and always keep you informed about your car’s status. The workmanship is excellent.

We have had to bring our Blazer EV in multiple times for the same issues. The tech kept trying to say they were software problems, and only when we push, did they test the hardware to diagnose the hardware as the problem. There was even a time when we dropped the vehicle off for a scheduled appointment to be called 30 minutes later letting us know there was no EV technician that day. We had to return and retrieve our car. We've also left messages for Andy the service manager, and never received a call back. We used to love Vann York, but they cannot seem to handle servicing an EV.

Well, my wife gets the credit for finding our new Canyon Denali, but Josh Powers gets the credit for the awesome experience in finishing the sale. From the start after the initial inquiry, Josh was on it! He was persistent without being a pest! Once meeting Josh in person for the sale and delivery, Josh was very friendly, personable and paid attention to detail. Larry (finance guy) was also very friendly and personable. Larry carefully and with great detail walked us through why we should purchase the extended warranty, which made sense. Nice Job Larry! Josh's father and I have a connection (totally unknown from the start). His father was a Piedmont Airlines Mechanic back in the day when I got hired by Piedmont Airlines as a Pilot in 1987. I flew many a 727 into Smith Reynolds airport, and Josh's Dad and I probably crossed paths many times. So as former Piedmont employees, we're like family. That made it "Kizmet". Very nice Experience all around! I credit that to great Corporate Culture of not only the Dealer but also GMC. Very Happy Customers! Dave and Kim Westberg Seabrook Island, SC

The tech advisory was very helpful with my questions.

Friendly staff

Nice work with people

My car was serviced because of a factory recall involving my fuel pump. The service coordinator that I spoke with was friendly, cheerful, helpful, and kept me informed of what was going on with the car. The service was completed in a little over an hour. The service department Also checked the fluids and the air pressure in my tires. I don’t see me taking my car to any other place but Vann you work for service ever they’re great

Car service was completed in record time.

Very helpful and polite

EVERYTHING SATISFACTORY

Brandon my sales rep was great. He’s the reason I chose to use your dealership again. But….there were issues with the prep of my new corvette, and I was very disappointed with that.

Great people to work with. The process was easy and I got a great deal. They worked hard to earn my business and it was greatly appreciated.

I had a wonderful experience.

Brandon and Drew was very helpful. Brandon went out of his way to make sure I was satisfied and able to get into my new car. Drew was great on Saturday when I finalized the deal and frove it home for good. I can’t leave out Larry either. He was great with the paperwork and he got me what I wanted. All 3 were wonderful and I’ll tell others to stop by as well. Thanks again for working with me and getting into my new wheels.

Everything was great!!! Customer service was fantastic

I was in for my 1 st. Oil change, tire rotation. Everything was handled in orderly time. I waited in waiting area, visited restroom, everything was very clean. Personal very friendly. I would recommend this dealer to my friends and family.

Very professional and friendly. Finish the job ahead of schedule. Great people.

Awesome as usual

Service advisor was very helpful

Great service

kept informed very pleasant service department will be back...

The service on my vehicle was good; however, I was very disappointed that the person who worked on my car apparently smoked inside it, or at least returned it with a strong smell of tobacco. The odor was very unpleasant and I found it highly unprofessional.

My service write-up representative Phillip Richardson called to give me an update on the progress of the work being performed on my Chevrolet Silverado. I was very impressed with that kind of commitment from him and your dealership.

Good experience all around.

Even though I made a appointment I still thought it took longer than It should, and didn’t know why they over inflated my tires

From the moment we pulled into the parking lot we were met with professional, polite, and friendly folks. They made the process of purchasing a new vehicle easy

Great service. Thought I would be there all morning but I was ready to go in about an hour. Thank you for the great service.

Everything was great!

Good service

I will never bring my vehicle or visit this dealership again

Always a great job.

I was very pleased with my service consultant that handled my inspection and serviced my car.

Well trained and knowledgable people that keep you informend of your cars status.

My wife and son took it in for the recall

nice guiys

Had no problems in and out in the short period of time

So reliable!

All my interactions with your dealership were great. Key was fun and great to work with. She wasn’t pushy like other sales people I’ve worked with in the past. She was able to answer all my questions. Dean was a pleasure to work with as well. Kenny from finance was also easy and great to work with. No compliances on my initial purchase and I hope to continue doing business with your dealership.

Excellent service

Everything was good. Tires were rotated when I did not request the tires to be rotated. Charges were removed from my bill.

Very friendly..and informative

Very professional and helpful staff, especially David French

Quick efficient service.

Everyone was really nice and not pushy

It’s very frustrating having an appointment for an oil change and still have to wait for 2 hours to get your vehicle serviced. Have to plan spending most your day in the dealership for a simple oil change.

Super quick and very courteous. Mark at the counter was super attentive and helpful.

Completed in a very timely manner

friendly and professional

Everything went real smooth and it was done in a timely manner

Service was great. I had to wait a little bit longer even though I had an appointment

Phillip in your service department was extremely helpful , professional and courteous

Staff was very friendly and helpful and work done was in a timely manner. The entire team was professional.

Booked online through GM app for pickup/drop off service. When the technician was late I called service department. They said there was a mistake on the app & they don’t offer that service. After a brief hold they said they would honor the appointment though going forward this wouldn’t be available. Very accommodating. Thank you.

Es un deeler q tiene un excelente servicio en todo , si tuviera q comprar otro carro seria con ellos

Excellent

Very efficient and effortless.

On time. Excellent se

Brandon was very professional and explained everything thoroughly and clearly.

Great as always

They are always on time.

No

Everyone was friendly. They provide me with a shuttle to where ever I wanted with in 15 miles and picked me up! Great service and exceptional customer service and amenities!

Always feels like I'm part of the family when I come here for service.

I truly appreciate the professionalism and the customer service that your service techs provide. I thought the issue with my car would be a big one, but apparently, it was small--and your team found it anyway. None of the tests returned an answer, and of course, the car would not duplicate the behavior from the previous day, but Christian's sharp eye noted a loose valve in the gas supply line, which was then replaced. After clearing the negative engine code, the problem appears to be solved!

They listen and work with you to provide the best service available!

Apparently I must have been the first person to bring in a 2025 GMC Acadia Elevation to the High Point Vann York Chevrolet Buick dealership for the navigation system giving incorrect directions because that’s when I was told at the service department there’s a recall on the navigation system. I left there with my vehicle and I’m waiting for the part to arrive so I can bring my vehicle back.

They took very good care of me after waiting in extra hour.....

Friendly service , and great customer service from Christian and Andy. Thank you.

The staff was very nice and

N/

Because they were messed up my truck

Great job!

Johnie made it a great experience.

They were able to find the vehicle that we wanted and David French was very helpful with the delivery process. He spent a lot of time helping us with the new electronics on the vehicle and setting up our account with OnStar.

Repairs done as stated. Service tech, Mark, was very professional and explained all repairs before and after service.

Mark Mcallister did a great job as my service advisor this visit. Vehicle was serviced in a good amount of time. I was advised of some recommended maintenance and did not have the time to wait for it to be done this trip. Will make an appt for that work when my next oil change comes around. We live about an hours drive from this business and have to make arrangements to have someone pick me up and bring me back later in the day ahead of time.

Customer service manager is very pleasant to work with and willing to work with customers in situations to come to good and decisive decisions in the repairs.

Very professional! Thank U

Customer service was great!

Awesome staff.

This is was experience was quick and thorough

Prompt and helpful

Very friendly and the salesman was excellent.And I would recommend this dealership to anyone

Very professional, polite efficient

.

Andy always is there to assist.

Keep up the great work

Philip at the service desk was very professional. He took the time to explain the process. He let me know that the tire rotation was included and that it would be ready in a timely manner.

The service team went beyond my expectations and delivered my vehicle in a correct and timely manner.

Fast and great se

Our salesman was excellent. He listened to my wife when she told him what features she wanted on her new truck. He pulled 4 different vehicles and explained each one. He the showed her a truck she did not even considered we ended up buying the Denali and are so pleased. When we were ready to leave he went through the truck orientation and even set up her navigation, phone and on star for her. He was absolutely wonderful. If I ever buy another truck we will only come there

The mechanic done what I was there for, my first time oil change, rotate tires & point inspection. We love our new Buick!!

Actual service was good but it took 4 hours. I was told between 2.5 and 3. No one ever came and provided any update to let me know it was going to run over. I also presented the service coupon before my service as yall instructed me to do but it wasn’t applied. The advisor did go in and correct this after I pointed it out. Also I am not sure why I have to look up my Gm member number in order to use my gm points when it clearly states on the bill how much I have in rewards. The other dealerships I use never need me to look it up and always apply them

My experience was nice

The entire process was refreshingly easy. There were no hidden fees or gotchas throughout the transaction. Your team was polite and efficient with documents, vehicle warranty, information, etc.

Nick was great. I started the process online and from start to finish had the car delivered to me in SC within 2 business days

This was the best Service Dept experience I have ever had at Vann York. Christian Cooney was really attentive and on the ball. I got the feeling he wanted to make sure all my needs and concerns were taken care of. Vann York did a good thing by hiring Christian!

The Team is always nice. They rook me in on time.

I like the text communication giving me an update on the status of my vehicle.

Service department was excellent and car was ready when expected.

I came in for my first oil change and tire rotation. I was greeted promptly by Holly. In and out in about an hour. Good service. Thanks.

They were very timely and thorough

Great, prompt service.

Well the young kid behind the counter was all but rude. Almost took my new car elsewhere. Outside of a kid bring a kid, my new car smell turned into a oil smell for over a day. Come guys.

I tried to use an oil change coupon that doesn't list any restrictions but instead of 49.99; I paid 126.00 instead. They shouldn't send out coupons if it docent apply to vehicle or do a courtesy one since that's what got me to the dealership in the first place. Ad promotion to only reject it because they know something everyone else don't know.

It was great

Didn’t complete 3 of the 4 jobs. Was not notified. Missed doing alignment and balance I paid for. Car pulls hard left Had to bring car back 2 full days and asked for wash and didn’t get it.

Aaron was very nice and explained everything in full detail.

Good service

Went in to have some accessories install and as always a great job done!!

David provided excellent service.

Dhruv and Maddy were awesome! They made the process of buying a car very easy and a pleasure. Dhruv was very knowledgeable and helpful. Everyone one there was very nice.

David French and the entire sales, finance team were amazing start to finish, tracked down what I was looking for everything was as exactly as it should have been !!! vehicle was very clean

Service was fast and easy to communicate with

Great

Very smooth transition! David French was professional, informative and kind.

It was awesome! I made my appointment the same day and sat and waited for my vehicle to be completed. It was completed within the time frame that was given.

Very professional

Every employee that I came in contact with was friendly and helpful. When I left the dealership, I knew my car had been in good hands and that’s why I continue to bring it to the dealership for service.

Always the best service from the best!

Treated like family like always.

My appointment went smoothly and quick. I used the shuttle service and was very pleased. All of my services were done efficiently as agreed. Overall great experience.

The staff was courteous and made sure I was informed of every step .

Good

Everyone was very nice. They fixed my problem quickly and took our Endurance Insurance

Keep up the great work awesome service team.

It’s incredibly nice to pull into the service bay and be greeted by name by Andy, Brandon and Christian. They immediately listened to my concern, checked me in and took the car back. I got it back that afternoon with an explanation of the codes and solutions. I’m happy with the service department and recommend them to family and friends. They are a good team.

This was a no pressure purchase.

Phillip always takes exceptional care of our vehicles and us. Great person to work with.

Very well taken care of. No issues atall. Everyone was polite, courteous, and accomidating. And i sooo appreciate the great service.!

My oil change took to long to complete

Mr. David French went above and beyond the process to get my GMC! I can't say it enough how happy I am, and will recommend Vann York/David French to everyone I know! Very professional, kind, and determination to make sure you get the vehicle you want and the best price!

The only problem was them part i needed is on back order now I'm going to have to come back when the part comes in

Service was great

Loved our experience and our salesmen!

I always enjoy coming here, as it's the place I bought the vehicle from. Aside from that, the staff is always friendly and courteous.

Although my service advisor was very courteous, professional, and helpful, I am disheartened to say that I am displeased with the work rendered by the technicians. From February 2026 until now, I've had the same request to repair the brakes and rotors on my vehicle. Unfortunately, I have the same embarrassing noise when braking, and more loudly than I did when making the initial complaint (front brakes). When presenting the vehicle for repair back in March, I took it in at least four times. Now, in June 2026, I have taken it back in to replace the rear brakes, but I received the same results. At this point, I am furious! I still have a vehicle that sings a tune at every braking moment and pockets that are $ 1,600 lighter. No, my experience does not warrant five stars. If I could give it "0" stars, I would. I'm so disappointed.

All went well from check-in to check-out. Help was friendly and kept me informed.

Great experience! Steven Lynn was great.

Top Notch Service. Quality people all around

No comments

Great service

From beginning to end service was awesome

Maintenance was performed to schedule and the service representative was very professional and helpful.

Everything was good. Better in-service communication would be a nice feature.

It was awesome

As always the service is prompt and courteous.

I had a tire that exploded with less than 11,000 miles on it. Should have still been under warranty but they said it wasn't.

Brandon was very helpful.

Your sales team - Josh and his manager Dean - were professional, courtesy and responsive. Josh was extremely helpful before, during and even after the sale. He spent considerable time showing my daughter how all of the vehicle functions worked after the deal was completed which was much appreciated.

Great customer service 👏

Great and prompt service

Team was extremely thorough with my service.

Great staff and wonderful service

👍

Efficient, professional and friendly. Christian took excellent care of me this time, but the whole team works well together. I appreciate Brandon asking how another car is doing after it was in for service a few weeks ago. And it’s always great to see Andy moving around making sure everything is running smoothly and answering any questions I might have. Special mention to the sweet lady at reception who helped me find a drink while I waited when the vending machine wasn’t working. I highly recommend Vann York service.

Was smooth ans organized in the way everything was done

I liked the videos sent by the mechanics explaining items found that may need attention.

Wonderful Service as ALWAYS! Went above and beyond to help and get me back on the road when an unexpected issue came up! Thanks so much!!

Very helpful

Well treated and taken care of

My most recent service has been exceptional. Good value, excellent service across all categories. I have always been treated well at Van York and the last few visits have been better than expected in every way.

Great experience!

I always have a good experience when I bring my car in. Philip always take the time to explain and break everything down to me so I can understand what is going on with my vehicle. I always know what to expect the next visit. Thank you Philip for going over and beyond in getting me back on the road.

Brought in a 2002 Corvette to replace a headlight motor not available through GM network. Sadly, the 3rd party motor i purchased and brought for installation was crap. Rather than reject the install job Vann York took the time to modify the motor and proceeded with the installation. They could have said, “sorry, doesn’t fit”,

Truck was returned with Grease handprints all over the drivers door seal, door handle, and hood. Also, the window was left down at delivery bay with 2 guys vaping right beside the truck. Left the dealership with my truck only having 5000 miles smelling like it had been vaped in. I will not return for service.

Service team quickly resolved the issue i was having with my Traverse. They also offered to submit refund application for work I previously had completed at a different Chevy dealer. I was away from home and the fuel pump control module went out on my Traverse. I had to pay for the repair at that time (Oct 2025), but now that repair is covered under a GM recall. Service team at Vann York submitted the reimbursement request for that repair.

They were quick to get my truck in for service and finished in a very timely manner.

You all took the car early. Thank you.

Excellent service!

Great work

Excellent

My service writer was excellent. Both polite and professional.

Great

Everyone was professional and completed the service on my car in a reasonable time.

Everything went well

Thanks went smoothly, and I was in and out in a reasonable amount of time

Everything went smooth

Phillip and the rest of the service team are always amazing!

Although we were not able to make our scheduled time, we were worked in when we arrived. Work was done quickly.

Seamless process for this visit. Philip handled my service and was nothing short of a professional. Thank you!

people playing videos and having loud conversations on their phone everything was very distracting. Also paper works says set air pressure this was not done because my tire pressure in one of my tires was 29 when it went in and 29 when it came out. Not sure if you even did the 30 point inspection

Great people working here

Bought a certified used 2024 GMC with warranty, paid extra and only Certified GMC dealers have touched it. Original shop who did the certifying and maintenance, did not replace fuel filter correctly. Since it was billed internally to that shop NOT under warranty at this shop, total BS. So much for warranty with certified locations. Cost me $330 out of pocket for poor workmanship when GMC installed new filter in the first place.

Great Service as Always!

Great service, trusted work, friendly staff

Very easy to make an appointment and friendly customer service once I arrived .

Keep up the great work

Flush the cooling system, and the brake fluid. Changed the oil and rotated tires. My wife and I dripped the car off and webt to take care of some errands. They called abd it was ready by lunch. We picked it up in our way home. Thanks.

The new process and communication with the vehicle owner are great. I even received a short video showing the Technicians testing the tread depth of my tires. Excellent use of technology to build business.

Awesome as u

Phillp Richardson was a Great help,Very Professional,Courteous and Friendly!!

Josh was great to work with and made buying a new truck seamless.

Service was completed on time and suggestions for upcoming maintenance was helpful.

Andy and his service team are top notch

Na

I had been looking at cars at different dealerships most of the day. I stopped in at Van York 30 minutes before closing. Not one person from my sales person to the finance people made me feel rushed or that I was keeping them. I had even offered to come back the next day. Everyone took the time to answer questions and we were able to get the deal done that night. It was truly a great experience. I told them where i needed to be with my payment and we got there.

Very good

Always have a good experience with my truck here!